AI To Revolutionise Citizen Services In India, Says Former SBI Chief

Artificial Intelligence's cross-border nature requires a 'Global Compact' to ensure its benefits reach all of humanity while safeguarding against potential misuse, according to Arundhati Bhattacharya, Chief Executive Officer and Chairperson of Salesforce India.

Bhattacharya expressed confidence that AI will be a "gamechanger" for India, particularly in the delivery of public services.

Bhattacharya, who previously served as Chairperson of the State Bank of India, emphasised that AI is set to revolutionise various sectors, including healthcare, diagnostics, education, and skilling.

Bhattacharya stressed the importance of a 'Global Compact' on AI, citing the technology's cross-border implications and impact, in an interview with PTI. While she is convinced of AI's societal benefits, she warned that it could be "quite harmful" if misused, advocating for caution. "A Global Compact on AI is essential. This technology will impact people globally and won't respect country borders," she asserted.

"AI is like any other tool; it can be used for good or bad purposes. So, we need to be careful. I am not scared, but I would definitely recommend caution... We must be mindful of how we use AI," she said.

She drew parallels between AI and climate issues, both of which transcend national borders, underscoring the need for global consensus and cooperation.

Currently, AI is largely self-regulated, but Bhattacharya believes international collaboration is necessary to prevent harmful uses and ensure the technology benefits humanity. "AI needs a global compact where people agree on potential risks and come together to ensure it is used for mankind's betterment," she said.

Bhattacharya made history in 2013 as the first woman to lead SBI in its over 200-year history. After retiring from SBI in 2017, she began a new chapter as CEO and Chairperson of Salesforce India in 2020.

"India doesn't lack manpower, but it needs technology to enable people to reach their optimum potential. AI can provide the first layer of insights to ensure fair distribution and efficient use of resources, representing a significant step forward," she explained.

(With inputs from PTI)