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Motilal Oswal Report
We attended the Analyst Day of Aditya Birla Capital Ltd.– Finance Simplified – and returned pleasantly surprised with the kind of digital capabilities that the company’s respective businesses and Aditya Birla Capital Digital has built over a course of time.
Unlike other Analyst Meets, Aditya Birla Capital’s meet shifted its focus from outcomes to means (or capabilities). This approach aims to fortify the company’s businesses with a strong foundation for sustained execution.
Among non-banks, Aditya Birla Capital is rapidly emerging as one of the most adept in terms of capabilities across sourcing (prospecting), underwriting (onboarding), and collections (renewals) within in its lending (protection) businesses.
It has clearly made healthy progress toward its vision of “One ABC, One Customer, One Experience,” positioning itself to take rapid strides toward driving higher cross-sell across its business.
As strategic priorities, it will continue to work on the simplification of the financial needs of the customers, drive the data/analytics centric organisational culture, scale up its digital platforms – both B2B and D2C and further build out its omni-channelbased distribution.
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