HCLTech Infuses Generative AI Into MRO Solution To Improve Enterprise Asset Utilisation

HCL Technologies Ltd. has added generative AI capabilities to its maintenance, repair and overhaul solution—iMRO/4—to help enterprises raise the performance and efficiency of complex, high-value assets in transportation, technology, energy, and aerospace and defence.

The technology company will launch a gen AI bot to kickstart the AI integration on iMRO/4. The bot is aimed at streamlining and simplifying service instructions for users and shortening complex asset maintenance processes in SAP S/4HANA.  

In the next phase, the gen AI-infused iMRO/4 will enable a comprehensive natural language inspection and repair findings report, based on operative data within SAP S/4HANA.

“With gen AI enhancements embedded within existing processes, HCLTech iMRO/4 will go even further to help our clients in asset intensive industries achieve greater efficiency, enhance asset utilisation and reduce cost,” said Sadagopan Singam, executive vice president-digital business, HCLTech.

HCLTech’s iMRO/4 provides enterprises with a set of advanced and integrated MRO capabilities. It helps enterprises improve their processes across the maintenance lifecycle—including engineering, operations, scheduling, supply chain, customer engagement and support.

HCLTech is a global SAP EAM partner and SAP co-development partner for MRO operations, harnessing technologies such as connected assets, geo-spatial databases, predictive analytics, machine learning, mobility and AI to optimise business processes for enterprises.