In an apparent security lapse, a standby passenger in place of a confirmed ticket holder boarded the Varanasi-bound IndiGo flight at the Mumbai airport on Tuesday and was later deboarded before the plane took off. Generally, an airline staff who can take a flight in case there is a vacant seat is referred to as a standby passenger.
In a statement, IndiGo said there was an error during the passenger boarding process of 6E 6543 from Mumbai to Varanasi, wherein a standby passenger was allotted a seat reserved for a confirmed passenger.
"The error was noticed prior to the departure of the aircraft, and the standby passenger was de-boarded. This led to a slight delay in the departure of the aircraft," the airline said.
Further, IndiGo said it will take all measures to strengthen its operational processes.
Essential Business Intelligence, Continuous LIVE TV, Sharp Market Insights, Practical Personal Finance Advice and Latest Stories — On NDTV Profit.
