BusinessweekHacking the Help Desk: How Attackers Talk Their Way Into Company Networks
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Hacking the Help Desk: How Attackers Talk Their Way Into Company Networks
The group believed to be behind recent attacks on casinos excels at so-called social engineering, the term of art for tricking IT call center workers into unwittingly aiding them.
(Bloomberg Businessweek) -- In many ways it was an unremarkable conversation. An employee working for an IT help desk took a call, introduced himself and asked, “Is this regarding a new or existing ticket?” The caller, who sounded like an American in his early 20s, explained that he was having trouble signing in to his account. “I don’t know how to reset my password, so I was just calling to get a password reset today.” The caller pr...