Aviation regulator Directorate General of Civil Aviation on Thursday imposed a penalty of Rs 10 lakh on Air India Express for failing to compensate passengers for cancelled flights.
The penalty follows a June inspection under the Annual Surveillance Programme 2024, which examined scheduled domestic operators' adherence to passenger facilities and compensation norms.
"During the surveillance inspection of the airlines, it was observed that Air India Express was not complying with the provisions of CAR Section-3, Series M, Part IV," DGCA said in a release.
Subsequently, a show cause notice was issued to Air India Express.
The regulator said that the airline's response revealed that it had not complied with the provisions for providing compensation to passengers affected due to cancellation of flights.
For the violations, DGCA has imposed a fine of Rs 10 lakh on Air India Express. Specific details about the violations could not be immediately ascertained.
(With inputs from PTI)
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